Refund policy

We want customers to feel comfortable shopping with Sawyerbrielle.

If your order does not meet your expectations or there is a problem with a product, this policy explains how return and exchange requests are handled.

Requesting a Return or Exchange

Before sending any product back, contact us at:

sawyerbrielle@gmail.com

Please include:

Your order number
The product involved
The reason for your request
Whether you are requesting a return or exchange
Clear photos when the product is damaged, defective, or incorrect

Please wait for return instructions before sending a package.

Returns sent without prior communication may experience delays or may not be accepted.

General Return Conditions

Eligible products should generally be:

Unused
Unwashed
Unaltered
Free from customer caused damage
In substantially the same condition as received
Returned with original packaging where reasonably possible
Returned with all included accessories or components

Proof of purchase may be required.

Products That May Not Be Eligible

Certain products may have return restrictions because of hygiene, safety, customization, or product condition.

Examples may include:

Personalized items
Custom made items
Opened hygiene sensitive products
Items clearly identified as final sale
Products that have been heavily used
Products damaged after delivery by the customer

Any rights that cannot legally be excluded under applicable consumer protection laws remain unaffected.

Damaged Products

If your product arrives damaged, contact us as soon as reasonably possible.

Please send:

Your order number
Photos of the product
Photos of the packaging where relevant
A short description of the problem

We will review the information and determine an appropriate solution.

Defective Products

If you believe a product has a manufacturing defect, please contact:

sawyerbrielle@gmail.com

Depending on the circumstances, we may offer:

Replacement
Exchange
Partial refund
Full refund
Another appropriate resolution

Incorrect Items

If you receive a product that is different from what you ordered, please contact us and provide clear photos.

After verification, we will provide instructions for resolving the issue.

Exchanges

Approved exchanges are subject to product availability.

If the requested replacement is unavailable, we may offer:

Another available size
Another available color
An alternative product
A refund where appropriate

Customers may be responsible for return shipping costs when the exchange is requested because of personal preference rather than an error on our part.

Change of Mind Returns

If you no longer want an eligible product, you may contact us to request a return.

Where permitted by applicable law, the customer may be responsible for return shipping costs for change of mind returns.

Original shipping charges may not be refundable unless required by law.

Return Shipping

Return shipping responsibility depends on the reason for the return.

If the return is caused by a verified error or defect attributable to Sawyerbrielle, we will review the situation and provide appropriate instructions.

If the return is based on personal preference, incorrect size selection, change of mind, or another reason not caused by Sawyerbrielle, return shipping may be the customer's responsibility.

Refund Review

Once an approved return is received, the item may be inspected.

We may review:

Product condition
Packaging
Included components
Evidence of use
Reason for return

If the return meets the applicable conditions, a refund may be approved.

Refund Method

Approved refunds are generally issued to the original payment method.

After a refund is submitted, your bank, card issuer, or payment service may require additional processing time before the funds appear in your account.